GENERAL TERMS AND CONDITIONS
ATTENTION: Please read the details of your reservation and the content of these general terms and conditions carefully before accepting them.
• Check-in time at the tourist accommodation: 12:00
• Check-out time from tourist accommodation: 12:00
CANCELLATION POLICY FOR RESERVATIONS
The reservation made can be canceled as follows:
• By email: sunandmoonappartments@gmail.com
• By phone: +49 173 5415400
Any bank charges incurred as a result of the cancellation of the reservation are the responsibility of the customer.
RESERVATION CHANGE POLICY
Any modification of the reservation can be made at least 24 hours before the scheduled arrival date.
The application can be made in the following ways:
• By email: sunandmoonappartments@gmail.com
• By phone: +49 173 5415400
The success of a change depends on the availability of the apartments at the time of the request.
OWNER OF THE SITE
The entrepreneur Michael Dobbe is the owner and responsible for this website based in Germany.
USER OBLIGATIONS
1. User accepts and agrees to these Terms and Conditions and fully understands them.
2. The user declares that he is of legal age and has the legal capacity to use the services offered on this website.
3. The user is liable for the correctness of the data transmitted by him when registering as a customer, which should be truthful and complete.
4. The user is responsible for correctly specifying the number of people who will occupy the apartment.
5. The user who fills out the reservation form should be authorized to do so on behalf of all members of the group included in the reservation.
6. The user undertakes to comply with the specific rules of the accommodation facility.
FORMALIZATION OF AGREEMENT
The conclusion of the agreement takes place with the confirmation of the availability of the service, the acceptance of the general terms and conditions by the contractual partner and their payment by credit card in the bank's payment gateway. All transactions are encrypted through a secure payment system guaranteed by the bank. This environment ensures that no credit card information is intercepted and therefore does not reach anyone other than the bank responsible for processing the customer's payment instructions. The total amount of the reservation should be paid directly in advance.
The price of the reservation includes only the services selected and listed on the reservation form.
After completing the reservation, the user will receive the reservation voucher and the contractual conditions, which were already sent to him during the online reservation process, on the specified email account.
The voucher or proof of reservation should be kept by the user.
The website owner reserves the right to refuse any reservation or request additional information that does not pass the security controls set up in our e-commerce system.
MODIFICATION OF GENERAL CONDITIONS
The website owner reserves the right to modify these General Conditions at any time and without prior notice by posting the new conditions on this website.
If any clause contained in these conditions is declared null or void, in whole or in part, this nullity or invalidity will only affect that provision or part of it that is void or invalid, and the rest of the general conditions will remain in force, and this provision, or an affected part thereof shall be deemed not to have been ascertained.
APPLICABLE LAW AND JURISDICTION
The contracting parties expressly and voluntarily submit to the jurisdiction of the courts in Germany for the resolution of any conflicts arising from the interpretation and application of this agreement. The applicable legislation is Germany.